Your own complaint desk, so customers come to you first
A delivery complaint that reaches the oil company first counts against your agency. DeskGas gives you a complaint link and QR code of your own, a queue for your staff, and a status page for the customer.
For the customer
- Scan the QR code on your office poster or cash memo, or open your link (for example deskgas.com/c/xyzgas)
- Enter the consumer number or registered mobile, choose the problem and add a short note
- Get a ticket number and check its status any time
For your staff
- One queue with filters for status, type, area and age
- Assign to a person, add notes and a call log
- Closing needs a reason: delivered, refund given, not genuine, referred to IOCL and so on
- A complaint reopened within 7 days comes back to the queue
Complaint types
Cylinder not delivered, delivery delayed, extra money charged, leaking or short weight, delivery man behaviour, new connection or transfer, KYC or subsidy, and other.
SMS updates to customers
With the Customer Care add-on, customers confirm their mobile with an OTP before submitting, and get SMS or email updates when the complaint is registered, taken up and closed (SMS credits extra).
Questions distributors ask
Is the complaint desk included in Core?
Yes. The link, QR poster, staff queue and status page are all in Core. OTP and SMS updates are in the Customer Care add-on.
Can customers book a cylinder here?
No. DeskGas does not take bookings or deliver cylinders. Bookings stay with the oil company's channels.