Rules for everyone who uses DeskGas, so that the service stays safe, lawful and fair for all distributors.
1. Who this applies to
Every person who uses DeskGas — distributor owners, staff, chartered accountants given access, and members of the public using a distributor's complaint page. It forms part of the Terms of Service. As required by rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, change, publish, send, store, update or share any information that is described below.
2. Content that is not allowed
Belongs to another person and you have no right to it.
Is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise against the law.
Is harmful to a child.
Infringes any patent, trademark, copyright or other proprietary right.
Deceives or misleads about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false or untrue.
Impersonates another person, including another distributor, an oil company, a government body or DeskGas.
Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, incites any offence, prevents investigation of any offence, or insults another nation.
Contains a software virus or any code, file or program designed to interrupt, destroy or limit any computer resource.
Violates any law for the time being in force.
3. Conduct that is not allowed
Trying to access another distributor's data, another person's login, or any part of DeskGas you are not authorised to use; sharing logins.
Probing, scanning or testing DeskGas for vulnerabilities, or bypassing security, rate limits, read-only locks or the bot check, without our written permission.
Overloading DeskGas, scraping it, or using bots or scripts other than through features we provide.
Registering a distributor code or agency that is not yours, or giving false details.
Using the complaint desk, OTP or messaging features to send spam, promotional, misleading or abusive messages, or to message people who have not consented.
Filing false or frivolous complaints on a distributor's complaint page.
Reselling, renting or giving DeskGas to third parties, or using it to build a competing product.
4. Reporting security issues
If you find a security weakness, write to support@deskgas.com with details and do not use or disclose it. Testing done in good faith and reported to us promptly will not be treated as a breach of this policy.
5. What we do about breaches
We may, without notice and without liability, remove or disable content, suspend or close logins or accounts, preserve records, and report the matter to the police, CERT-In or other authorities, as the Intermediary Rules and other laws require or allow. On receiving actual knowledge through a court order or a notice from an appropriate government agency, we will remove or disable access to unlawful information within the time the law requires.
6. Complaints about content
Anyone may report content or conduct on DeskGas that breaks this policy to our Grievance Officer:
