Grievance Officer

Complaints about DeskGas, about content on it, or about how your personal data is handled can be sent to our Grievance Officer, appointed under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, section 13 of the Digital Personal Data Protection Act, 2023 and rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

What to include

• Your name, and the mobile number or email registered with DeskGas (so that we can verify you).
• The distributorship concerned, if any, and the ticket number for a complaint.
• What happened, with dates and screenshots or links where possible, and what you want us to do.

Timelines

• Acknowledgement within 24 hours; resolution within 15 days; requests to remove content that the law requires to be handled faster, within 72 hours.
• Requests about your rights under the DPDP Act: within the time set by the DPDP Rules, and in any case within 90 days.
• If you are not satisfied: appeal to the Grievance Appellate Committee (rule 3A of the Intermediary Rules), or complain to the Data Protection Board of India.

For a cylinder delivery or service complaint, use your gas distributor's complaint link or call your gas agency. DeskGas cannot book or deliver cylinders. General questions: support@deskgas.com.